Process

During my service as part of DiabetesWise, there were two main phases: (1) collaboration with HealthMade Design for the early prototype of DiabetesWise and (2) in-house design and user research at Stanford throughout the clinical trial.

For the first phase, I collaborated closely with HealthMade Design at their offices in Oakland, CA, as a user researcher, project manager, and user research coordinator. We sourced our own interview participants, and we also utilized a third party recruitment contractor. I participated in a handful of remote user research interviews, together with Sara Krugman - founder of HealthMade Design, and supported her in coordinating the in-person user research interviews. As a deliverable for handoff between HealthMade Design and Stanford, I built a user research database in Airtable (available as a template for others here). HealthMade and UpShift built the initial prototype website in Squarespace, in development with the Stanford research team, through in-person and remote brainstormings, planning, design iterations and prototype development. We used Trello, Airtable, Figma, Squarespace, Slack, physical whiteboards and digital whiteboards, and several other tools.

For the second phase, I led in-house coordination of the clinical trial at the DiabetesWise office in Palo Alto. I led in-person meetings and remote meetings to spearhead the data analytics for user research insights from the clinical trial. I also led in-house design for the Device Finder Compare Report over two rounds of sketching and brainstorming with Korey Hood. I managed communications with Slack, Trello, and Figma between Stanford and UpShift for the build of a custom content management system (CMS) and the clinical trial clone website. Following the clinical trial study, the Stanford research team collaborated remotely on the survey results and demographic data while I analyzed usage data from the website traffic, usage as well as demographic data and survey responses. Reports were shared remotely with The Leona M. and Harry B. Helmsley Charitable Trust. Collaborations between The Leona M. and Harry B. Helmsley Charitable Trust, Allison & Partners, and DiabetesWise took place remotely over Zoom and focused on social media campaigns to increase awareness of Continuous Glucose Monitoring (CGM) systems and DiabetesWise.